RETURN & EXCHANGE
we want you to feel confident with every purchase.
RETURN POLICY
You may request a return or exchange within 7 days of receiving your order.
After 7 days, we may not be able to accept return or exchange requests.
ELIGIBILITY
Products must be:
• Unworn and unused
• Unwashed
• Free from stains, damage, perfume, or alteration
• With original tags attached
• In original packaging, where applicable
SIZE EXCHANGE
Size exchange is available within 7 days of receiving your order.
Size exchange is subject to product and size availability. If your requested size is unavailable, we’ll discuss the available options with you.
WRONG, DAMAGED OR DEFECTIVE PRODUCT
If you receive a wrong, damaged, or defective product, please contact us as soon as possible after delivery.
We may request photos or videos of the product to understand the issue.
If the issue is confirmed to be caused by RIZQON, we will arrange an appropriate replacement or solution.
RETURN & EXCHANGE DELIVERY COST
For size changes or personal preference, applicable return or exchange delivery costs may be the customer’s responsibility.
If the return or exchange is due to a wrong, damaged, or defective product caused by RIZQON, we will cover the applicable delivery cost.
NON-RETURNABLE SITUATIONS
Returns or exchanges may not be accepted in the following situations:
• The request is made after 7 days of receiving the order
• The product has been worn or washed
• Original tags have been removed
• The product has been altered
• The product has stains, odors, or other signs of use
• The product has been damaged after delivery
REFUNDS
For approved returns, the refund amount and refund method will depend on the circumstances of the return.
Original delivery charges may be non-refundable, unless the return is due to a wrong, damaged, or defective product caused by RIZQON.
HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange, please contact us through our Contact page within 7 days of receiving your order.
Please provide your order number and the reason for the return or exchange. Photos may be requested where necessary.
NEED HELP?
If you have any questions about a return or exchange, our team is here to help.
Please contact us through our Contact page and we’ll be happy to assist you.